QR Max · Menswear, Алматы
1.1. QR Max · Menswear, hereinafter the “Seller”, offers goods displayed in the “QR Max · Menswear” shop under this offer and the agreed terms of each order. The Seller's details and contacts are provided on the shop page and in section 10.
1.2. This document primarily covers purchases by individuals for personal, family and household use. Mandatory consumer rights under the laws of the Republic of Kazakhstan prevail over conflicting terms.
1.3. The shop uses the QR Max Shop technical service. The sales contract is concluded with the Seller. Hosting the shop and technically processing orders does not make the platform owner the seller of the goods. This does not exclude the platform's responsibility for its own actions and statutory obligations.
2.1. Before ordering, the Seller provides product characteristics, price, available options, availability, manufacturer details and other mandatory information, including shelf life, warranty, restrictions and warnings where applicable.
2.2. The description, selected characteristics and agreed sample determine the purchase terms. Screen rendering may affect photographic colours but does not justify supplying goods that differ from agreed properties. Substitution of goods, contents, size or material characteristics requires the buyer's consent.
2.3. Prices for sales in Kazakhstan are stated in tenge. Delivery and other selected services are disclosed separately before the contract is concluded. Additional paid services are not included without the buyer's consent. Optional services may be declined.
2.4. Price changes apply to subsequent purchases and do not increase the price of an existing contract without the buyer's consent. A typo does not give the Seller an unconditional right to change or cancel an existing contract; the consequences of errors are governed by agreement and law.
3.1. The buyer selects goods and options, provides necessary contacts, delivery and payment choices, checks the final terms and accepts this offer when submitting the order. The data processing policy is linked on the shop page. The shop ensures a lawful basis for processing, including any required consent.
3.2. For goods with defined essential terms and a finally agreed delivery charge, submitting an order after accepting this offer constitutes acceptance. The contract is concluded when the Seller receives the order through the system. A creation notice confirms receipt; additional manual confirmation does not entitle the Seller to withdraw from an existing contract at its discretion.
3.3. If the buyer is expressly informed before submission that the price, delivery, individual specifications or other essential terms require calculation, the submission is a request to agree those terms. The unresolved terms and purpose of the form must be clearly disclosed before submission. The Seller provides the final amount, timing and delivery terms; the contract is concluded after the buyer separately and expressly accepts the complete terms in correspondence or an agreed form. Payment is not requested before that. A general clause in this offer alone does not change the meaning of an ordinary order button.
3.4. If the selected goods are unavailable, the Seller promptly contacts the buyer to agree a lawful solution. Where the contract has already been concluded, unavailability does not automatically extinguish the buyer's rights. Prepayment for goods not supplied is refunded upon termination on legal grounds.
3.5. The buyer provides accurate contacts and delivery details. If contact cannot be established, the Seller makes reasonable attempts to clarify the details. Changes to timing or termination require agreement or a legal basis, with the corresponding refund.
3.6. An order number, “order created” message, WhatsApp transition or account status does not by itself confirm payment. An order is recorded by the shop regardless of whether a messenger notification is delivered.
4.1. Available payment methods and deadlines are disclosed on the shop page, at checkout or agreed separately before the contract is concluded. The Seller states whether prepayment is required, its amount, when the balance is due and who receives the funds.
4.2. Payment for goods is received by the Seller or its designated authorised payment provider. The recipient and external payment service terms are disclosed before payment. The buyer may verify payment details using the contacts in section 10.
4.3. QR Max Shop does not receive payment for goods under the model described here. External payment links are also subject to the relevant payment service's terms. Full card details and security codes should not be entered in order comments or sent to shop staff.
4.4. The Seller issues proof of purchase and a fiscal document where required by law. The absence of a paper receipt does not itself prevent the buyer from proving the purchase by other admissible means.
5.1. Delivery areas, methods, timing and costs, and collection address and hours are disclosed on the shop page, at checkout or agreed separately before the contract is concluded. Delivery terms requiring calculation are agreed under clause 3.3.
5.2. Where the Seller arranges delivery, it coordinates with the delivery provider and remains responsible to the buyer to the extent required by law and the contract. Handing a parcel to a courier does not automatically fulfil the obligation to the buyer.
5.3. Under these terms, the risk of accidental damage or loss passes upon actual handover to the buyer or an authorised recipient, unless mandatory law provides greater protection.
5.4. In case of delay, the Seller explains the reason and provides a revised estimate. Changing an agreed deadline does not remove the buyer's statutory rights, including termination where applicable.
5.5. Buyers are advised to check completeness and visible damage on receipt and inform the Seller. Failure to inspect, take photographs, obtain a courier report or complain immediately does not remove rights concerning defects that may be claimed within statutory periods.
6.1. Non-food goods of proper quality may be exchanged or returned under Kazakhstan consumer protection law if unused, with their appearance, consumer properties, seals and labels preserved and purchase established by admissible evidence. The statutory period is 14 calendar days from purchase; for distance sales the Seller additionally allows at least 14 calendar days from actual delivery where this gives the buyer more time.
6.2. Exceptions apply only to goods and situations expressly covered by current law. Labels such as “made to order”, “discounted”, “promotional”, “jewellery” or “individual” do not themselves create an exception. The Seller discloses the applicable legal basis for the category before purchase and does not extend statutory exceptions.
6.3. The return rule for non-food goods of proper quality does not automatically apply to food. Rights concerning defects, non-conformity, safety and expired goods remain. Special conditions for food, plants, cut-to-length goods, individual manufacture and other categories are disclosed in product information and agreed terms in accordance with law.
6.4. For defective goods, the buyer may seek statutory remedies, including a price reduction, repair, replacement or contract termination and refund, subject to the rules applicable to the goods. Warranty and claim periods are governed by law and the warranty provided; the 14-day rule does not shorten them.
6.5. For a return, contact the Seller using section 10; the Seller provides the return address and procedure. Describe the order and claim and provide available proof of purchase. An unboxing video, original packaging in every case or a paper receipt as the sole proof are not required.
6.6. The Seller reimburses delivery and return expenses for defective goods to the extent required by law. Expense arrangements for returns of goods of proper quality are disclosed before purchase and do not restrict mandatory buyer rights.
6.7. Refunds are made within the statutory period for the relevant grounds, using the original method or another agreed safe method. The Seller does not impose loyalty points or a voucher instead of a refund. The complaint response deadline does not replace the deadline for satisfying a particular claim.
7.1. Data categories, purposes, storage, recipients and rights are disclosed in the data processing policy linked on the shop page. The shop obtains any required consent before the relevant processing.
7.2. To fulfil orders, data may be stored in QR Max Shop, displayed in the shop's CRM and sent through connected notification channels, including Telegram. The shop must disclose specific recipients and international transfers in the policy and any required consent. Accepting this offer does not constitute consent to advertising or public disclosure of order data.
7.3. Another recipient's details are supplied on a lawful basis; the shop ensures the necessary information and consent of that person. A request to deliver a gift does not confer unlimited rights to use the recipient's contacts.
8.1. The Seller and buyer are liable under applicable law. Goods are not sold subject to a waiver of mandatory quality requirements under an “as is” clause. Liability limits in the Seller's agreement with the platform do not apply to the buyer.
8.2. Unavailability of the website, CRM, email, Telegram, WhatsApp or a delivery provider does not itself release the Seller from an existing contract. Use the contacts in section 10 in case of technical problems.
8.3. Relief due to force majeure applies only on statutory grounds and to the obligations causally affected. It does not permit retention of payment for undelivered goods after the relevant obligation ends unless there is a lawful basis for retention.
9.1. Complaints may be sent using the contacts in section 10, posted to the Seller's address or delivered to the Seller. Include contact details, the order number or description, circumstances and requested remedy where possible.
9.2. The Seller reviews the complaint and, if disagreeing with the demands, provides a reasoned written response with supporting documents within 10 calendar days of receipt. Any shorter mandatory deadline for satisfying a particular claim remains applicable.
9.3. The buyer may apply to the competent authority, consumer protection organisations and a competent court as provided by law. This contract does not impose exclusive jurisdiction at the Seller's location or restrict the buyer's statutory choice.
9.4. Sales under this document are governed by the law of the Republic of Kazakhstan, preserving mandatory rules applicable to the particular relationship. Orders from other countries are accepted only within the declared area and after agreeing necessary terms; this document does not promise universal compliance with all countries' laws.
9.5. New versions apply to subsequent contracts. The Seller retains the version and terms applicable to each purchase and does not change them retroactively without legal grounds.
Shop: QR Max · Menswear.
Seller: QR Max · Menswear.
Requests are accepted via the contacts listed at the bottom of the shop page.
The Seller's full legal name, IIN/BIN, address, telephone and working hours are provided in the seller information on the shop page. If information is missing or incomplete, request it from the Seller before concluding a contract.
The Seller provides required registration and licence information, as well as the name, address and telephone of the competent consumer protection authority.